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Privacy Policy
Last Updated: July 21, 2026
At Msomi AI, we are committed to protecting the privacy and personal information of our users, especially students. This Privacy Policy explains how we collect, use, and safeguard your information when you use our WhatsApp-based tutoring service.
1. Information We Collect
We collect minimal information necessary to provide our educational services:
- Contact Information: WhatsApp phone number
- Academic Queries: Questions and topics you ask about for tutoring purposes
- Payment Information: M-Pesa transaction details for subscription payments (processed securely through M-Pesa and Paystack)
- Usage Data: Basic usage statistics to improve our service (questions asked, response times)
2. How We Use Your Information
We use the collected information solely for:
- Providing curriculum-aligned tutoring responses
- Processing subscription payments
- Improving our tutoring service quality
- Sending service-related notifications via WhatsApp
- Complying with legal obligations
3. Data Protection for Minors
As our primary users are Grade 9 students (typically aged 14-16), we take extra precautions:
- We do not collect personally identifiable information beyond what's necessary for the service
- We do not share student data with third parties for marketing purposes
- Parents/guardians control payment and subscription access
- All communications are strictly educational in nature
4. Data Security
We implement appropriate security measures to protect your information:
- Encrypted communication through WhatsApp's end-to-end encryption
- Secure payment processing through certified payment providers (M-Pesa, Paystack)
- Limited access to user data by authorized personnel only
- Regular security audits and updates
5. Data Retention
We retain your data only as long as necessary:
- Academic queries and responses: Retained for service improvement and quality assurance
- Payment records: Retained as required by Kenyan tax and financial regulations
- Account information: Retained while your subscription is active, plus 12 months after cancellation
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent and cancel your subscription at any time
- Lodge a complaint with relevant data protection authorities
7. Third-Party Services
We use the following third-party services:
- WhatsApp (Meta): For message delivery and communication
- M-Pesa (Safaricom): For payment processing
- Paystack: For additional payment processing
- Hosting Services: For data storage and service delivery
These providers have their own privacy policies and we encourage you to review them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via WhatsApp. Continued use of the service after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
10. Governing Law
This Privacy Policy is governed by the laws of Kenya, including the Data Protection Act, 2019.
Msomi AI - Committed to protecting student privacy while delivering quality education.